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Membership Operations Reorganization
With Jim Simpson’s retirement January 15th, the Membership Operations group has split into two separate directorates encompassing the AFA and
the AFAVBA sides of the house.
The AFAVBA side of the house is a new directorate called “Insurance/Member Benefits” and is headed by Susan Rubel. Member Services was responsible for
the insurance and benefit programs previously so the group remains the same with one exception -- Joanne Greene retired in January and was irreplaceable
so we didn’t replace her. The Insurance/Member Benefits staff is: Susan Rubel, Pam Braithwaite, Barbara Rheubottom, Bob Moran, Jessie O’Connor, and
Jane Symionow.
The Membership Directorate now includes Field Services and is headed by Judy Galbreath. Mary Nauheimer continues to manage the Field Services function.
Brian Melvin, who is responsible for the AFA Store, is now part of “Membership.” The Membership staff is: Judy Galbreath, Mary Nauheimer, Brian Melvin,
Laine Martens, Lisa Cole, and Debbie Scott.
How does this affect our field leadership? We no longer have one call center. When you call National, you will hear a new greeting directing you to
press 2 for Membership and 3 for Insurance. You previously pressed “3” to get the Member Services office which could help with any Field, Membership,
Insurance, or other member benefit question. Now, this group will only handle insurance and other member benefits. For field questions, you should
press 2 or call Mary Nauheimer directly on ext. 4821. The e-mail address to reach Membership is now
membership@afa.org; Insurance is
services@afavba.org.
Individual staff members can still be reached at their usual e-mail addresses.
If you have any questions, please contact Susan Rubel on ext. 5842 or Judy Galbreath on ext. 4800.
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