Email Problems

Not Receiving the Daily Report or any other AFA emails?

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This problem can be complex complex and many would suggest you to directly contact to the ISP provider to troubleshoot. However, before that, it is recommended to follow the work around mentioned below to fix the problem of not receiving the Daily Report or any other AFA email broadcast.

Step 1: Check out the Junk Mail Folder

In many cases, email hosts mark an e-mail suspicious and move it to the junk e-mail folder. Therefore, if the e-mail is sent multiple times from an address but you haven't received it in your inbox, then possibility is it has been moved to the junk mail folder. So the first step is to check this folder to ensure if the application is marking mail from the sender as spam. May be you get the solution in first step!

Step 2: Confirm Integration of Virus-Scanner

If a virus scanner or anti-spam tool is integrated with your email provider, then possibility is it is causing hindrance in receiving emails. To test if the scanner is causing the problem, disable it for some time to see if you receive the next broadcast email. If it works that means you know what the problem is.

Step 3: Check Email Arrival on Other computer/phones

If the same account is configured on multiple devices like laptop, tablet, mobile phone etc, then check out if the message is getting downloaded on those devices. If they arrive to the inbox of other apps, then clearly the problem is related to current profile. 

If multiple rules are applied for sending or receiving emails, then possibility is that the mail is getting moved to a different folder or even deleted. Check out all the sub folders to ensure that the message that specific address is not passed to any other folder. For assurance, you can delete all the rules and then check if the problem persists.

Step 4: Check the Blocked Senders List

Make sure that you have not added the sender to the "Blocked Sender List".

Step 5: Here some other possibilities to check:

Possibility is that the sender is sending message to an incorrect mail address. In such case, the mail will bounce back and a Non-Delivery Report (NDR) will be received by the sender. Generally, NDR messages contain some additional information that can give a clued about why the message wasn't delivered. For example:

  • Mailbox Full: This indicates that mailbox of the sender is almost full and there is not enough space to receive new message.
  • Wrong E-mail Address: The sender has added an incorrect email address and thus the mail have bounced.
  • Server on Black List: Possibility is that the sending mail server is added to the black list. In that case, contact your ISP or the mail admin.
  • Message is Delayed: This indicates network issues, problem with DNS configuration, or an incorrect domain name has been entered.

Step 6: White Lists/Safe Senders

Finally, be sure that you have "white listed" or added '' to your safe senders list of the email you are expecting.  And if the tips provided above have not helped you to receive the Daily Report, please contact us at for further help. In addition, remember that you can always view the Daily Report every day by clicking here .