JOB SUMMARY:
The Staff Writer is responsible for generating content for Air & Space Forces Magazine, both online and in print. This writer produces 4-5 stories per week for the website/Daily Report and regular features for the print magazine. Articles focus on the activities, equipment, and strategy of the U.S. Air Force and Space Force. S/he is expected to both pitch their own story ideas and be able to execute stories as assigned. The Staff Writer may also be called on to edit content from other reporters or the News Editor. 

ESSENTIAL FUNCTIONS: 

Writing & Reporting (approximately 90% of effort): 

• Research and write 4-5 news articles per week, ranging from about 400 to 1,200 words for airandspaceforces.com.
• Research and write regular long-form articles for the print magazine with a broader, longer-term look at key issues facing the Air Force and Space Force.
• Conduct interviews with senior military and civilian officials, attend conferences, symposia, and other events where officials are speaking, visit the Pentagon, and travel to military installations to cover military training and activities firsthand
• Research, read, and help curate relevant content from other sources

Other Duties as Assigned (approximately 10% of effort): 

• Assist other staff with editing, proofreading, and content development.
• Copy edit and/or proof-read colleagues’ content as needed.
• Conduct search engine optimization (SEO) by tagging and enhancing articles to maximize exposure before publication.

Position Summary

The Member Success Coordinator serves as the frontline representative for the Air & Space Forces Association (AFA), supporting members by phone and email and ensuring a positive, professional experience at every point of contact. As part of the Member Intelligence & Experience (MIX) Department, this role is essential to the success of AFA’s membership operations, data integrity, and overall member satisfaction. The Coordinator handles day-to-day inquiries, maintains accurate records in Salesforce, and supports campaigns, events, and special initiatives. This position is ideal for someone who enjoys helping others, works well in a structured but fast-paced environment, and wants to grow in data management, operations, or member engagement fields.

Key Responsibilities

Member Support (50%)

• Serve as the first point of contact for AFA members by phone and email, providing friendly, professional, and accurate assistance.
 • Take ownership of member inquiries from start to finish, ensuring timely resolution and appropriate escalation when necessary.
 • Resolve issues related to membership renewal, login access, payments, address updates, and general inquiries.
 • Maintain up-to-date knowledge of AFA programs, events, and membership benefits to assist members effectively.
 • Represent the Association with professionalism and empathy in all interactions.
 • Log each interaction thoroughly in Salesforce, ensuring correct categories and follow-up actions.

Data Entry & Integrity (30%)

• Enter, verify, and update member information in Salesforce accurately and promptly.
 • Review and correct data inconsistencies, ensuring high standards of data integrity and compliance with data governance policies.
 • Identify recurring errors or process gaps and communicate them to the MIX team for resolution.
 • Support data hygiene projects, including duplicate resolution and address validation.
 • Maintain confidentiality and adhere to AFA’s data privacy standards (PII/PCI compliance).

Operations & Campaign Support (20%)

• Support membership campaigns, renewals, and special communications by preparing call lists, fulfillment reports, and response tracking.
 • Assist with the coordination of print and mail projects, membership materials, and event follow-up lists.
 • Help execute and track member satisfaction or feedback surveys.
 • Collaborate with the MIX team and other departments to ensure smooth campaign execution.
 • Contribute to the documentation and continuous improvement of Standard Operating Procedures (SOPs).